Question 1

Why Is My App Not Loading?

Question 2

Why Am I Not Receiving the OTP?

Accepted Answer

Mega is a real money gaming platform, where you can play only games of skill. Participating in games of skill competitions for cash prizes is legal in India, except in the states of Assam, Andhra Pradesh, Nagaland, Telangana, Sikkim, and Odisha that do not allow playing any games for money. As these skill-based games are played with real money, do check out ourResponsible Gaming guidelines for a safe and enjoyable gaming experience.

Question 3

Amount Has Been Debited from My Account but Shows as Deposit Failed?

Accepted Answer

It seems like your payment was unsuccessful as it didn't pass through the payment gateway, meaning the money didn't reach your Mega wallet. Not to worry, though, as the bank will automatically refund the amount to your original payment method. The timeframe for this refund, typically up to 48 hours, depends on the bank. Rest assured, your money is secure.

Question 4

How Do I Withdraw Cash?

Accepted Answer

To initiate a withdrawal, please follow these steps within the app: Go to the wallet section, then tap on "Withdraw." Choose your preferred payment mode, and your withdrawal amount will be credited to your account instantly.

Question 5

How to Refer and Earn?

Question 6

Are online cash games legal?

Accepted Answer

Mega is a real money gaming platform, where you can play only games of skill. Participating in games of skill competitions for cash prizes is legal in India, except in the states of Assam, Andhra Pradesh, Nagaland, Telangana, Sikkim, and Odisha that do not allow playing any games for money. As these skill-based games are played with real money, do check out ourResponsible Gaming guidelines for a safe and enjoyable gaming experience.

Question 7

How do I play real money earning games?

Accepted Answer

Download the Mega app on your Android device to play your favourite games, with the thrill of real money. Choose Poker or Rummy game, and use your skills to earn exciting cash rewards. Find out how other players earned real money by playing games and what do they feel about Mega here.

Question 8

Do I need a Facebook account to play games?

Accepted Answer

Yes, a Facebook account is needed, but only to sign in on the app. For further security, we also require mobile number verification. Both these steps ensure that only 100% verified profiles compete on the platform. We believe in building trust and providing a safe and fair gaming environment. Tap here to get playing on Mega in a few minutes.

Question 9

Is KYC verification mandatory for playing games?

Accepted Answer

Yes, KYC verification is mandatory to withdraw your winnings, as per the government laws. KYC also helps us ensure that the platform has only 100% verified users, thus giving you a completely safe gaming experience. Visit the Help Section for more details.

Question 10

I am not receiving the OTP. Is phone number verification mandatory?

Accepted Answer

Phone number verification is mandatory in account creation for security purposes. If you are not receiving the OTP, check if you have entered the correct number or try restarting your phone. If you still don’t receive it, pray to the gods - or just contact your service provider.

Question 11

Can I play one-on-one games with my friends?

Accepted Answer

We know you want to play with your friends, and we are working on introducing this feature very soon. Currently, all our games are multiplayer online cash games where you can compete with more than one player in real-time. Tap here to check out all the games on our platform.

Question 12

Where can I see how to play a game?

Accepted Answer

The rules for each game are available on the app itself, and are displayed before the beginning of the game. The games on Mega are easy to learn, with a fun tutorial for each game available on the app and the website. Visit the Help Section for more details and rules for each game.

Question 13

I am below 18 years. Can I still play games on Mega?

Accepted Answer

No. Mega doesn’t allow any player below the age of 18 to register on the platform. Any person found to have provided incorrect information regarding their age shall be banned from the platform, and may have their winnings confiscated.

Question 14

Can I play one on one games?

Accepted Answer

All our games are multiplayer games, where you compete against real players online, in real time. The exact number of players who can join a contest will be shown on the contest page. But, we know you want to play against your friends and we are launching some awesome one on one games very soon!

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