Question 1

How do I withdraw my winnings online?

Accepted Answer

Your winnings are credited to your GetMega winnings wallet, immediately after you leave a game table. The winnings can be seamlessly transferred to your Paytm Wallet, UPI account or directly to your bank account. A one-time KYC is mandatory to withdraw your winnings. Visit Help Section for more details.

Question 2

Is KYC verification mandatory for playing games?

Accepted Answer

In line with industry practice and to comply with applicable laws and our internal policies, we mandatorily require you to complete KYC and provide proof of identity. KYC is required for the following -  You would need to do KYC if you want to withdraw your money! But you can still play the games. If your overall winnings from the time you signed up crosses Rs 500, as per our internal compliance policy, you would need to complete your KYC to play, withdraw your earnings or deposit. You would also need to complete your KYC verification if you have more than one account on the same device, irrespective of your winnings. To complete your KYC, upload your PAN card and address proof. PAN card is mandatory as there is real money involved and you cannot complete your KYC without a PAN card. Also the details in the PAN card should match with the details on your address proof, i.e it should be of the same person. Please upload a clear photo of your ID card only, no selfies, and all details have to be clearly visible. After you upload your details, KYC can take up to 24 hours to complete.

Question 3

How do I complete the KYC Process?

Accepted Answer

To start your KYC process, you need to go to the 'Wallet' tab which is present on the top left corner of your app. Click on the option next to withdraw. You would need the following documents to complete your KYC: PAN Card (mandatory)
      Address Proof (AADHAR, Passport, Driving License, or Voter ID) Once you successfully upload the documents, we will verify the same and your process is complete. You would need to first upload your PAN before you can upload your secondary details. The details on both the PAN and the address proof should match. Please ensure that you upload a clear image of your documents where all the details are clearly visible. If not your KYC would fail. Once you upload the documents, it may take upto 24 hours to process your KYC.

Question 4

How do I withdraw money from my account?

Accepted Answer

Click on the wallet option on the top right corner of the app, it would be the icon that shows you your current balance. Next to Winnings, click on "Withdraw" and follow the steps. You can transfer the money using your bank account, UPI ID, and Paytm as well. Please note that there is a minimum amount for withdrawing your earned cash. Please click on the "?" option next to the winnings wallet to know your minimum and maximum daily withdrawal limit.

Question 5

Can I withdraw winnings into Paytm wallet?

Accepted Answer

Yes you can withdraw money into your Paytm wallet directly. Click on the wallet option on the top right corner of the app, it would be the icon that shows you your current balance. Next to Winnings, click on "Withdraw" and select Paytm from the list of withdrawal options. You can also withdraw using your Paytm account UPI ID to get winnings into your Paytm account.
      Please note that there is a minimum amount for withdrawing your earned cash. Please click on the "?" option to know your minimum and maximum daily withdrawal limit.

Question 6

How do I check the status of my withdrawals?

Accepted Answer

Simple, just click on the wallet icon on the top left corner of the app. Click on "View History" and select withdrawals from the list. Normally your withdrawal will be credited to you within 5-10 minutes. But the overall process can take up to 48 hours due to multiple reasons beyond our control such as load at the banks end, service downtime etc. If your amount is not credited to your account within 48 hours, the transaction would have failed and the amount will be credited back to your winnings wallet.

Question 7

Deposit transaction pending but amount deducted from your account?

Accepted Answer

That must be frustrating. Do not worry though, your money is safe. There are times where your bank/UPI service/Paytm may take longer than usual to send us a payment confirmation. Normally it happens instantly but if there is any downtime at your banks or service providers end or if there is a lot of load on your bank's end, the payment confirmation can get delayed. This should take up to 2 business days at the most. Either the amount would be credited to your GetMega wallet or it would be auto refunded by your bank or service provider.

Question 8

What are the tax deductions on winnings?

Accepted Answer

If your winnings crosses Rs 10,000 in any match/round/tournament TDS of 31.2% will be deducted automatically as per government rules. The amount would be credited to your wallet only after the necessary tax deductions.

Frequently Asked Questions